In the event that you need to cancel an order placed with us, you must do so within 24 hours for a bulk order and 48 hours for small quantity order. A 20% restocking fee will apply to cancelled orders. Please see our FAQ section for more information.
Terms and Conditions
We offer both retail and wholesale/bulk pricing on most of our items. Please visit our Etsy store for more items not already available here: www.theslipperypearl.etsy.com. Orders will ship within 1-14 business days for most packages, and some orders may take up to 30 business days to arrive depending on stock and availability. Each product will state the estimated shipping times in the description. Business days are Monday through Friday, and we do not ship on major holidays or postal holidays. If you need information on how long a particular item will take to arrive to your location, please message us at [email protected] before purchasing. All bulk items are shipped via priority USPS which will arrive in 2-3 business days after shipment and retail items will be shipped via first class or priority mail. Please direct all questions regarding your order, processing time, etc, to [email protected] Returns are accepted within 14 business days of purchase. A 20% restocking fee will be applied to the order before refunding. Special orders are welcome for any item not already sold on our site. Returns of special orders will be subject to a 25% restocking fee. Exchanges will not be eligible for our "free shipping" promotion, only original orders.